TERMS & CONDITIONS


THE MAGICK
All of our Artefacts are hand coloured using Unseen Magick, from time to time we formulate batches that may alter in slight from a previous batch. However rest assured no Artefact will leave our sight unless it has measured up to all of our in house quality checks. Assuring only the best of Magick makes the cut.
Once in a while the demand of Artefacts excels the speed in which we can conjour our Magick, in this case you will be alerted of any delay immediately. We advise to place your orders early at holiday periods to avoid disappointment.
While we intend our Magick to be for everyone, we recommend ages 12+.
To top up your Magick seasonally we offer an in house colour service at our London Emporium. Prices available on request.
Avoid Water and liquids while treating with love and respect.

SHIPPING:
All orders within the UK are delivered using Royal Mail Special Delivery.
For delivery within the UK we charge a flat fee of £7.50 and the delivery will arrive within 3-5 days of receiving your order. For urgent orders within London postcodes, you can use our London Premier service for which we charge a flat fee of £15.
For delivery within the EU we charge a flat fee of £10 and the delivery will arrive within 7-10 working days, with a Priority Service available.
For Non-EU International delivery we charge a flat fee of £15 and the delivery will arrive within 10-12 working days, with a Priority Service available.
See Delivery Information for full details of Delivery Charges.
Postage for returns from the UK and overseas is free of charge, in conjunction with our Returns Policy.

Orders must be placed and funds cleared before 2pm to guarantee same day processing.
All deliveries require a signature, so please be sure there will be somebody at the address you provide to receive the parcel. Please refer to General Delivery Information for any further questions.

GENERAL
THEUNSEEN EMPORIUM is an e-commerce service operated by THEUNSEEN Ltd (THEUNSEEN Ltd and TheUnseenEmporium.co.uk each separately and together in this Agreement, “we”, “us” or “our”).
THEUNSEEN Ltd is registered with Companies House in the UK. Registered address is Vault 2 Somerset House Strand London WC2R 1LA. The company Registration No is 08541593. The company VAT No. is 181233626 .
THEUNSEEN Ltd and TheUnseenEmporium.co.uk website(s) (our “Site” or “Sites”) and related services are made available to you pursuant to the following Terms of Use & Service and any other rules posted on our Sites (collectively, the “TOS”). By visiting TheUnseenEmporium.co.uk, you are accepting and consenting to the practices described in the TOS.
We may modify the TOS from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.
Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.

ELIGIBILITY TO PURCHASE
The purchase of merchandise through THEUNSEEN Ltd/TheUnseenEmporium.co.uk is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.
In order to make purchases through the Site, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet THEUNSEEN Ltd terms of eligibility, who have been issued a valid credit card by a bank acceptable to THEUNSEEN Ltd, whose applications are acceptable to THEUNSEEN Ltd and who have authorised THEUNSEEN Ltd to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the site are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit. THEUNSEEN Ltd reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
Moreover, by making an offer to purchase merchandise, you expressly authorise us to perform credit checks and, where THEUNSEEN Ltd feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
ACCEPTANCE OF YOUR ORDER AND THE CONTRACT BETWEEN YOU AND US
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.
Our acceptance of your order brings into existence a legally binding contract between us. This sale contract is concluded in London, England and the language of the contract is English. Only persons entitled to enter into legally binding contracts are entitled to transact through this site. Any individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.
Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRICING AND PAYMENT
The prices payable for goods that you order are as set out in our website. All of our prices are in UK Pounds – any other currency displayed on the site is for comparison only. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website. If you are buying from outside the UK, you will also incur any duties levied by the jurisdiction to which you have specified delivery. We will contact you with this amount before completing your order.
Payment can be made by Visa, Visa Electron, MasterCard, American Express, Delta, and Maestro debit cards. Payment will be debited and cleared from your account upon receipt of your order by TheUnseenEmporium.co.uk. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment to TheUnseenEmporium.co.uk, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our Site as secure as we can make it. All credit card transactions on this site are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. Stripe will also give you the opportunity to securely store your credit card details on their systems for use on TheUnseenEmporium.co.uk. These details will be fully encrypted and only used to process card transactions.
To help ensure that your shopping experience is safe, simple and secure TheUnseenEmporium.co.uk uses Secure Socket Layer (SSL) technology. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
YOUR RIGHTS TO CANCEL YOUR CONTRACT
THEUNSEEN Ltd is anxious to ensure our clients’ total satisfaction. After each purchase you have the right to a 5 day “cooling off period”. Subject to the conditions outlined below, you may cancel your contract with us for the goods you order at any time up to the end of the Fifth working day from the date you receive the ordered goods.
RETURNS AND EXCHANGES
THE CONDITIONS:
Your right to cancel your contract with us for all goods within a collection that you have ordered is subject to:
a) You not having used or damaged the Artefact.
c) You requesting a ‘Returns Authorisation (RA) Number’ within 5 days of receiving your goods.
d) You return your goods within 5 days of receiving your RA number.

Personalised or bespoke goods can not be returned.
Late Returns: The RA number must be requested within 5 days of delivery and the goods must be returned within 5 days of receiving the RA number. Returns outside these timeframes may be accepted at the discretion of TheUnseenEmporium.co.uk and may only be refunded as a store credit.

THE PROCEDURE:
1. Request a Returns Authorisation (RA) Number by emailing Theemporium@seetheunseen.co.uk.
2. You will be sent a Returns Form along with your RA number. Fill in the form and enclose in package. Your RA number should be written on the outside of the package.
3. You will be issued with a DPD telephone and account number so you can arrange a DPD collection for your return. Please ensure that you write clearly on the DPD paperwork that the item is being returned.
4. The item(s) must be packed securely in the packaging in which you received it. We are not liable to refund you if the Artefact is returned to us broken. You must at the same time return any packaging sent with the item (Artefact cards, certificate and promotional gifts).
5. Goods must be returned within 5 days of receiving your RA number. For returns outside the UK the goods must have been shipped within 5 days of the RA number.
There is no charge for returning items. Please note Delivery Charges will not be refunded.
6. Once we have received the item(s) we will notify you by email and the appropriate action will be taken immediately.

REFUNDS:
If you have requested a refund, any sum debited from you credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

EXCHANGES:
If you have requested an exchange we will only be able to ship your exchanged goods once we have received the returned item(s).
You will be charged for any additional cost and any additional shipping, taxes and import duties.
CREDIT NOTES

CANCELLATION BY US
We reserve the right to cancel the contract between you and us if:
1. We have insufficient stock to deliver the goods you have ordered;
2. We do not deliver to your area; or
3. One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
DELIVERY AND INSURANCE
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
All orders within the UK are delivered using Royal Mail Special Delivery.
For delivery within the UK we charge a flat fee of £7.50 and the delivery will arrive within 3-5 days of receiving your order. For urgent orders within London postcodes, you can use our London Premier service for which we charge a flat fee of £15.
For delivery within the EU we charge a flat fee of £10 and the delivery will arrive within 7-10 working days, with a Priority Service available.
For Non-EU International delivery we charge a flat fee of £15 and the delivery will arrive within 10-12 working days, with a Priority Service available.
See Delivery Information for full details of Delivery Charges.
Postage for returns from the UK and overseas is free of charge, in conjunction with our Returns Policy.
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

LIABILITY
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question on Theemporium@seetheunseen.co.uk.
If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
1. To make good any shortage or non-delivery
2. To replace any goods that are damaged or defective
3. To refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as mentioned above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including TheUnseenEmporium.co.uk Software and all HTML and other code contained in this Site, shall remain at all times vested in TheUnseenEmporium.co.uk/THEUNSEEN Ltd. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by TheUnseenEmporium.co.uk and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

NO COMMERCIAL USE
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

NOTICES
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to our contact address at Theemporium@seetheunseen.co.uk and all notices from us to you will be displayed on our website from time to time.

INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

PRIVACY
You acknowledge and agree to be bound by the terms of our privacy policy.

THIRD PARTY
Third Party Rights: Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Third Party Links: We may include hyperlinks on this Site to other websites or resources operated by parties other than THEUNSEEN Ltd, including advertisers. THEUNSEEN Ltd has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

INDEMNIFICATION
At our request, you agree fully to defend, indemnify and hold harmless THEUNSEEN Ltd/TheUnseenEmporium.co.uk immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms & Conditions by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

OUR RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and THEUNSEEN Ltd as a result of the Terms & Conditions or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of THEUNSEEN Ltd, and we shall not be liable for any representation, act, or omission on your part.

GOVERNING LAW
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

ENTIRE AGREEMENT
These Terms & Conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms & Conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

EVENTS BEYOND OUR CONTROL
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

PRIVACY POLICY

TheUnseenEmporium.co.uk is an e-commerce service operated by THEUNSEEN Ltd (THEUNSEEN Ltd and TheUnseenEmporium.co.uk each separately and together in this Agreement, “we”, “us” or “our”).
THEUNSEEN Ltd is committed to ensuring that your privacy is protected at all times, and that you feel safe whilst spending time on our site. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.
If you are under 18, we require that you inform a parent or guardian about our Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with TheUnseenEmporium.co.uk or placing an order with us.
Please note that this policy applies to THEUNSEEN Ltd and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. THEUNSEEN Ltd is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details. Furthermore, from time to time THEUNSEEN Ltd may employ third party business partners to collect personal information on our behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by us to comply fully with the THEUNSEEN Ltd Privacy Policy as set forth herein.

1.THE INFORMATION WE COLLECT AND HOW WE USE IT
When you register to use our website we need to know your name, email address, shipping and billing address. To process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require.
This information takes place in a secure environment where your details cannot be accessed by anyone except for customer services at THEUNSEEN Ltd. We use Stripe a highly respected and secure payment services – to process your payments.
We gather this information to help us in the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics do not include information that can be used to identify any individual.
From time to time we may provide some information to our customer service agencies for research and analysis purposes so that we can monitor and improve the facility we provide. No personal information regarding your account is passed to these agencies.
When you register with TheUnseenEmporium.co.uk, you will be asked if you want to subscribe to our update service. If you choose to opt in for this service, the information you provide will allow us to alert you to new products, features and enhancements, special offers, upgrade opportunities, contests and events of interest. If you would rather not receive this information, please send opt to unsubscribe. We will then delete any such information and cancel your newsletter subscription.
If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

2. OUR USE OF COOKIES AND OTHER INFORMATION GATHERING TECHNOLOGIES
Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

3. THEUNSEEN LTD IS REGISTERED FOR DATA PROTECTION with ico AND YOUR DATA IS SAFEGUARDED IN ACCORDANCE WITH THE DATA PROTECTION ACT.
We hope this shows you our commitment in safe-guarding your personal information, and the importance we put on this.

4. SALE OF BUSINESS
If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

5. UPDATING YOUR DETAILS
If any of the information that you have provided to TheUnseenEmporium.co.uk changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to TheEmporium@seetheunseen.co.uk

6. YOUR CONSENT
By visiting TheUnseenEmporium.co.uk you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions.
By submitting your information you can censor the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to the use of your information in that way. Continued use of our website will signify that you agree to any such changes.
Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

7. CONTACTING US REGARDING YOUR PRIVACY
We welcome your views about our website and our Privacy Policy. Feel free to drop us a line if you want to ask us anything about our Privacy Policy, Terms & Conditions or just comments about our site please send an e-mail to Theemporium@seetheunseen.co.uk
Thank you for putting your trust in us.

COPYRIGHT THEUNSEEN 2017

REGISTERED NO. 08541593